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ICICI Lombard aims to better processing of insurance claims with AI
ICICI Lombard General Insurance (ICICIGI) last week shifted to a real-time, mobile-based platform to verify health insurance claims. Typically, when a customer files a health insurance claim, the insurer is notified and the claim is entered into their system for processing. The moment he/she enters an area with good cellular connectivity, the app automatically sends the data to the central claims team. Earlier, general insurance firms like ICICIGI had launched video-based claims platforms for their motor insurance customers and investigators, which are usually authorised garages.
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