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Customer First...to be thrown under the bus
Rajkiran Rai, the chairman and managing director of Union Bank of India, said, We have customer grievance redressal system at the board level. When it comes to ATM malfunctioning and frauds, if it is reported within three working days, the liability on the customer is zero. He claimed his company has a hit rate of more than 99% when it comes to customer satisfaction.
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